PRIVACY POLICY

Who we are

Northside Creatives is a UK-based business providing personalised products, corporate packages, signage and related creative services.

Our website address is: [insert your final website address here]

If you have any questions about this Privacy Policy or how we use your personal information, you can contact us through the Contact page on our website.

What information we collect

We may collect personal information when you contact us through the website, request a quote, place an order, create an account, subscribe to updates or marketing communications, or communicate with us by email or through our website.

This information may include your name, business name, email address, telephone number, billing and delivery details, order information, artwork or branding details, and any other information you choose to provide.

We may also collect technical information about how visitors use our website, such as IP address, browser type, device information and website activity.

How we use your information

We may use your personal information to respond to enquiries and quote requests, process and fulfil orders, personalise products and services, communicate with you about your order, provide customer support, manage payments, deliveries and returns, maintain and improve our website, prevent fraud and protect the security of our website, and comply with our legal and accounting obligations.

Where appropriate, we may also use your information to send marketing communications where you have consented to receive them.

Our lawful basis for processing your information may include performance of a contract, compliance with a legal obligation, legitimate interests or consent, depending on the reason we are using the information.

Payments

Payments made through our website may be processed by third-party payment providers.

Northside Creatives does not normally store full payment-card details. Payment providers process payment information in accordance with their own privacy policies and security procedures.

Cookies

Our website may use cookies and similar technologies to help the website function properly, remember preferences, support shopping-basket functionality, improve security and understand how visitors use the site.

Some cookies are strictly necessary for the operation of the website. Other cookies, such as analytics or marketing cookies, may require your consent before they are used.

You can also control or delete cookies through your browser settings.

Embedded content from other websites

Pages on this website may include embedded content such as videos, images, maps or other content.

Embedded content from other websites behaves in the same way as if you had visited the other website directly. Those websites may collect data about you, use cookies or track your interaction with their content.

Who we share your data with

We may share personal information with trusted third parties where necessary to operate our business.

This may include payment processors, delivery and courier companies, website hosting providers, email and communication providers, website and ecommerce service providers, accountants or professional advisers, and authorities where we are legally required to do so.

We only share information where it is necessary for the relevant service or where we are legally required to do so.

International data transfers

Some service providers we use may process or store information outside the United Kingdom.

Where this happens, we aim to ensure appropriate safeguards are in place in accordance with UK data-protection requirements.

How long we keep your information

We keep personal information only for as long as necessary for the purpose for which it was collected.

Order, transaction and accounting information may be retained for longer where required for legal, tax or accounting purposes.

Enquiry information that does not lead to an order may be retained for a reasonable period so that we can respond to follow-up questions or maintain appropriate business records.

Your data-protection rights

Depending on the circumstances, you may have the right to request access to the personal information we hold about you, ask us to correct inaccurate or incomplete information, ask us to delete your personal information, ask us to restrict how your information is used, object to certain uses of your information, request transfer of certain information, or withdraw consent where we rely on consent.

You also have the right to raise a concern with the Information Commissioner’s Office if you are unhappy with how your personal information has been handled.

Security

We take reasonable steps to protect personal information against unauthorised access, loss, misuse or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services or legal requirements.

The latest version will always be published on this page.

Contact

If you have any questions about this Privacy Policy or how we handle your personal information, please contact Northside Creatives through the Contact page on our website.